Orders that include all in-stock items will ship via USPS within 1-2 business weeks after the order has been placed and credit card transactions have processed. Custom part and tube orders are subject to extended lead-times that can vary due to production scheduling, manufacturing delays, or other criteria. Orders that include back order items will not ship until all items are available. Back orders are subject to delays beyond the estimated availability due to production scheduling, manufacturing delays, or other criteria. When an order is ready to ship the customer will receive a shipping confirmation and tracking number via email. >>Check your spam for missing email notifications<<
All orders except those with custom tubes or parts can be canceled prior to shipment. We are not obligated to notify the customer when these services are secluded and\or completed.
We accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date received. Please inspect the product upon delivery. The product must be returned in an unaltered and unused state. We do not support modifications to our products and will not accept returns of modified products. Return shipping labels can be provided on request for returns due to defects.
We also accept returns on products that are free of defects as long they are not custom length products or those with finish treatment. Returns of accepted defect free products are shipped at the customers expense.
Please email us for any returns/refunds. Please include the order number, name, and address.
This privacy notice discloses the privacy practices for Super Precision Concepts LLC. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
Credit card information is not handled of stored by us, It is transmitted through a secure authorize.net payment gateway. We do not have access to the credit card transaction data.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms & Conditions
Super Precision Concepts LLC (superprecisionconcepts.com) owns and operates this Website. This document governs your relationship with superprecisionconcepts.com. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, condition and notices (the “Terms of Service”). By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.